expedia Complaint
Reviewed by
expedia flights
I booked a flight to Chicago through Expedia . When I bought this flight I bought the insurance with the flight because I have Multiple Sclerosis and was concerned that if I bought the flight and had a flare up that I might be unable to make the flight. When The day came to fly back home I was very ill and called Expedia to make the change. They not only were rude on the phone but they told me that I would have a cancelation fee for my flight and I would have to go through a separate entity to try and get a refund for my flight. I am so beyond frustrated with this company and think this is false advertising. Any other company that has an insurance option provides you the ability to cancel or change your flight. I will NEVER book through Expedia again and think that they are disrespectful especially to those that have a disability.
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