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expedia Complaint - Response to complaint
expedia Complaint

expedia Complaint

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Response to complaint


Expedia makes no effort to respond to complaints. I have made phone calls, sent emails and written letter with no reply to date. Their website states they will send confirmation of receipt of complaint within 48 hrs. That is absolute rubbish! I have been sending request simply for them to confirm receipt of my valid complaint with no response at all. One of my phone calls a month ago did get through to someone who agreed I had a valid complaint and said she would forward details to the 'Escalation Dept' promising me an email copy. Nothing received of course! I have used Expedia for years and been generally happy with service. However, it does seem that it is when something goes wrong they are not prepared to meet their obligations. Consumers should be aware of this before undertaking transactions with the company.


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