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expedia Complaint - Never book through Expedia! - Travel Service
expedia Complaint

expedia Complaint

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Never book through Expedia! - Travel Service


We booked a vacation package and called in (within 24 hrs) to change to an earlier flight (same airline, same day).The rep told us she was going to charge us $150 to make this change and said that this was the fee charged by the airline.

And I had to tell her that I looked up the airline's policy and it clearly states that there is no charge if we make changes within 24 hours. Next, this rep said ok, and goes on to say then we will charge you $86 for the change because the airline ticket cost has gone up. I pointed out the fact that, if I go onto Expedia 's website to book this revised vacation package (with the earlier return flight), the package cost is EXACTLY the same as my previous package, so why is Expedia charging me the extra $90?? Then she said she doesn't see it on her screen and asked me which website I see it on - how many are there???

And the rep goes on to say she can cancel my whole vacation package and I can re-book on my own, which I thought was good. But then she goes on to say that there is no refund on the hotel though.

So basically in the end, we have no choice but to pay for the extra charges. It's not the so much the extra charges that annoy us, it's how incompetent their staff is coupled with how unreasonable Expedia is. After this horrible time wasting experience with the feeling of getting ripped off, will NEVER EVER book through Expedia again.


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