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expedia Complaint - Expedia nonresponsive customer service
expedia Complaint

expedia Complaint

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Expedia nonresponsive customer service


I booked a reservation based on search returns from Expedia . My criteria included Tarbert, Isle of Harris, Scotland, 22 May. The search returned Anchor Hotel, which I booked. On arrival in Tarbert I could not locate Anchor Hotel. At the Tourist Information Centre I was told that this had happened before. Anchor Hotel is not on the Isle of Harris but in Tarbert, County of Argyl, a ferry passage and 100 miles distant. No point contacting the hotel because they have a 48 hr 100% cancellation fee. Expedia customer service refuses to recognize that they supplied me with incorrect information regarding the hotel. Expedia customer service representative was extremely exasperating because he would only repeat the fact that they would not issue a refund and refused to listen to my attempts to explain the problem.


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