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expedia Complaint - Expedia has horrible C. Service. Hidden fees. Can't answer simple questions. Can't understand the agent - Hotel
expedia Complaint

expedia Complaint

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Expedia has horrible C. Service. Hidden fees. Can't answer simple questions. Can't understand the agent - Hotel


I booked a hotel today and afterwards I signed up to receive Expedia rewards. I called CS so that I could receive reward points for booking my hotel through Expedia. The guy on the phone was hard to understand first off. He also couldn't answer any of my questions and could not give me the reward points. I asked why I couldn't receive reward points, he said he couldn't tell me under confidentiality. Then he said since there was an error an agent did that I can get a 25$ coupon for next time I book but he couldn't tell me what the error was because he couldn't bring up the paperwork/file! And I can't even see the coupon when I log onto Expedia. I just want to be able to receive rewards and the CS guy said not everyone can receive them, I guess. I don't think my experience with CS Expedia will make me come back. They even charged me a 1$ along with my hotel cost and I didn't see that written anywhere that I would be charged for that!


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