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expedia Complaint - Expedia: Poor Customer Service
expedia Complaint

expedia Complaint

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Expedia: Poor Customer Service


Don't trust their "best price guarantee!" I found three websites with lower prices then theirs but I decided to book my reservation through expedia because of their name. After making the booking, I followed the exact guidelines required to receive the guaranteed lower price. They said it would take 5 business days for the confirmation, but after waiting two weeks I decided to contact customer service. They told me that the form for best price guarantee, which is online, was never received and as a result they would not give me the best price guarantee! Seriously!? It was their fault for not confirming my emailed form and they blame me for never sending it when I did so through their website. I was treated poorly and they wouldn't admit that it was their mistake. Consequently, I am taking my business elsewhere and will never trust expedia again!


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