expedia Complaint

expedia Complaint

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Booking is Strugle and so much compromise - flight and hotel package


This is about an ordeal we went through for booking a simple trip at one of the most celebrated and popular travel company - Expedia .
It all started from a friend expressing their desire to celebrate something significant at a certain place. They invited 3 of us as couples and we all decided to celebrate something significant there. Once our vacation leaves were confirmed we started looking things online. We narrowed our choice down to a package offered at Expedia. Our ordeal began at 10.30 pm and lasted till 1.00 in the morning just to book a simple trip for 8 people.
First we were told that we can book only 4 at a time hence two of us were calling Expedia simultaneously. Every time they would give us a final quote and we would take 2 mins to decide, as 8 of us were together at a place celebrating Women s day, the price would change. By the time we would confirm they would take another long pause to confirm and quote another price. This happened a few times. Once everything went through and we confirmed on the spot and gave all the details, they got back saying that it's full. The place I am talking about have hundreds of rooms per hotel and in a minute they were all gone while it's showing available online. The struggle continues which eventually progressed to an anxiety provoking situation making 8 of us stay awake till 1.00 in the morning on a snowy Wednesday night with work next day.
The thoughts in my mind were that Expedia is nothing about vacations at a click (which I wouldn't even expect) but rather challenging and manipulative. I could have given all the details here but I am maintaining my dignity.
It was shocking that two of us on different calls to the same company were getting different quotes and the price was different from the ones showing online on Expedia. Every 5 mins the price would change and go up significantly. Its like being reprimanded for taking 2 mins to decide (conversions, budgets, sharing or other such details all to be decided in few minutes when the person is saying atleat a few times that they cannot hold for that long) to cut the story short we got two different prices, 2 couples at a certain price and two at way more. At the end of it our happiness faded in microseconds as we had started from a certain budget and made final bookings at significantly high amount.
The process was not at all customer friendly, it created panic, ripped us off the right to make a decision as it was about saying a yes on the spot otherwise the price may go up again. How can the prices change every 2 mins that too when the customer has already been talking, how can you go ahead confirm take the details and then say that the deals goes for one hotel of our choice and take time to ask us to select others. In minutes 8 people have to select other hotels, rethink their budget and other things. It is ridiculous that customers are ripped off like this, I find it unethical that you hike up the rates during long weekends. How much greed driven it sounds as anyways things are full as more people would travel on holidays instead of offering discounts ( the way it's made to look on the website) the ripping of psychological thriller starts and takes away every bit of sanity and decision making from the customer. The two couples are first timers and thank God they didn't have to go through this by themselves.
Will we respect Expedia - No
Will be ever use them again - No
Worst is that 2 of our friends couldn't even join.
I understand that it may not just be you , that the airline company is equal partner in crime, but as young couples we are very upset by the whole process. It can be simple and streamlined.
- by 8 disappointed customers


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